What response you would take to solving each of the problems presented in the scenarios below:

Scenario 1: A client calls to bump up her continuing care appointment two weeks earlier than originally scheduled. Before you schedule a new appointment for her, what should you do first?

Scenario 2: A client is unfamiliar with his dental insurance coverage and it is his first visit to the DO under this new plan. When you ask him how he would prefer to pay, he gets angry because he thought his treatment was covered, when in fact it is not.

Scenario 3: A client calls to schedule a continuing care appointment, but then states that the plan is new to him since he just started at the company last week. What should you check before scheduling the appointment for this client?