What should an organization do if performance measures change?

1. Make sure that the manager being evaluated is aware of the measurement change, as this may affect his or her decision-making.
2. Make sure that the manager benefits without the corporation also benefitting.
3. Make sure that there are significant overriding opportunities for each manager, if the manager is unaware of the change.
4. Obtain customer surveys on the change before communicating the change to the manager.