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What should be done before considering a problem as resolved? Ensure the problem can be induced again easily. Ignore the customer's feedback on the solution.
What should be done before considering a problem as resolved?
Ensure the problem can be induced again easily.
Ignore the customer's feedback on the solution.
Get the customer's acceptance that the problem has been fixed.
Leave the incident log open for future reference.
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Relational Database Design With Microcomputer Applications
Authors: Glenn A. Jackson
1st Edition
0137718411, 978-0137718412
