What should Sanjay's next steps be in preparing the GMs to take on added responsibilities? Your recommendations should cover, at a minimum, the skills needed, autonomy in decision making, incentive mechanism, and segment reporting. Provide a segment report format with suitable

performance measures for the GMs to use for each venue. Consider whether the segment report should include allocated cost for booking services and finance and administration costs, and suggest suitable cost drivers to be used for allocation of these shared services costs.

Reference: https://sfmagazine.com/post-entry/august-2021-2022-student-case-competition-maximizing-customer-value-at-the-cage/?_ga=2.168984610.228702105.1637128353-2127469877.1635895749&fbclid=IwAR1mwL0OvBUvQuP6Kmy4VwuxGDYCIY7oPEweFo5pBESHzx3y8QQbfAItHkc