What should you do if your customer calls and is worried, angry and frustrated about a perceived problem with your company? ( Select all that

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What should you do if your customer calls and is worried, angry and frustrated about a perceived problem with your company? $($Select all that apply.$)$

Don't interrupt. Let them get it all out.

Take action and meet $($or beat$)$ the time frame you've set.

Clarify and repeat the facts of the complaint to make sure you understand the problem.

Get agreement from them for the course of action.

Apologize that your customer is frustrated but do not state or imply a fault with the product or service.

Listen calmly and sympathetically.

Explain what you need to do to rectify the situation and give them a time you will get back to them.