1. What techniques exist to help managers generate creative alternatives in the decision-making process?

• using qualitative techniques
• reliance on tradition
• using technology
• continuation of existing strategies

2. Tyler is purchasing new coffee equipment for his company. The coffee equipment has to be commercial grade and serve a minimum of 60 cups of coffee an hour. Tyler likes the look of BUNN coffee makers and is planning to purchase equipment through BUNN. Which of these alternatives are considered "must" criteria?

• number of coffee makers purchased
• BUNN products
• size of coffee maker
• number of cups served per hour

3. A visual diagram of alternatives that has been agreed upon by a group is called a ______.

• brainstorming diagram
• Venn diagram
• mapping scheme
• decision tree

4. Which decision-making condition is based on knowing the outcome of each decision in advance?

• low-stakes
• certainty
• risk
• uncertainty

5. What is the purpose of a cost-benefit analysis?

• It is used to make internal judgments about the value of alternatives.
• It is used to compare the pros and cons of each alternative.
• It compares the cost of implementing specific decisions to the benefits they create.
• It is used to draw conclusions about certain decisions using a rational reasoning process.

6. How is the management function ofcontrollingrelated to decision-making processes?

• Managers must make decisions about how to coordinate resources and how to delegate tasks.
• Managers must make decisions about objectives that include how, when, and where they will be met.
• Managers must decide what motivates employees and make decisions about how to influence them.
• Managers must constantly monitor progress and take corrective actions when things aren't working.

7. Which step in the decision-making model involves managers monitoring and taking corrective actions when problems arise within a company?

• Step 3: generating creative and innovative alternatives
• Step 1: classifying and defining the problem or opportunity
• Step 6: controlling the decision
• Step 5: planning and implementing the decision

8. When should control methods be developed in the decision-making process?

• whenever is best for the group making decisions
• when brainstorming occurs
• after all decisions have been implemented
• during the planning phase

9. Annabelle is a manager for McDonalds. She is well known for her ability to take her time making decisions. She spends time collecting information, analyzing the benefits of all possible choices and then makes decisions. Which type of decision-making reflects Annabelle's style?

• reactive
• consistent
• reflexive
• reflective

10. When managers make programmed decisions, they do not need to complete Steps 2 through 4 of the decision-making model.

• True
• False

11. Innovative companies that design new ways of offering their products or services to stay competitive are engaged in what type of innovation?

• process
• service
• product
• concept

12. Under what conditions is it best for managers to allow groups or teams to make a decision?

• Groups and teams should always be included in making decisions.
• when programmed decisions with low risk or certainty need to be made
• Groups or teams should never be allowed to make decisions.
• when significant nonprogrammed decisions with high risk or uncertainty need to be made

13. The decision-making model is a six-step process that must be completed from start to finish in an exact order.

• True
• False

14. Using your intuition in the decision-making process can help you learn from mistakes and avoid repeating them.

• True
• False