1. What type of activity is performed in response to poor quality?

   a.control

   b.efficiency

   c.quality

   d.failure

3-

1. From an operational perspective, which is not a decision that unit costs are used to make?

   a.evaluating performance on an ongoing basis

   b.establishing a price for a product or service

   c.determining the long-term feasibility of a business strategy

   d.hiring a new CEO

2. Which of the following total costs is included in the unit cost of a job?

   a.the total costs of materials purchased

   b.the total costs of labour worked on the in the factory

   c.the total costs of applied overhead

   d.the total costs of actual overhead