Julie works at the Sheraton Towers in Melbourne. At the Sheraton towers, she works at the housekeeping department. Her role within the department is to train all new staff in general housekeeping skills. Today she is training a new staff member Anna on how to clean and maintain the mini bar in the guestrooms. Anna who had just arrived from Fiji finds that Julie’s Australian accent is quite difficult to understand. She asked Julie to repeat her instructions for cleaning and restocking the mini bar, and she is still unable to understand her. So she decides to complete the task anyway before moving on to another room where she repeats the same task. 

After Anna has completed cleaning and restocking all the minibars that she was assigned, Julie checks to see that the task was completed to the job specification. Julie quickly discovers that Anna has not completed the task as she was instructed to, she wonders how this could happen when she has instructed Anna over and over again. As Anna is about to go home Julie catches up with her and asked Anna to re-do the mini bars. Anna can’t understand why Julie wants her to do this again when the afternoon housekeeping staff is now on duty.

Anna tells Julie that she has to go home now, and is unable to stay back tonight, Julie can’t believe what she’s hearing and tells Anna that she must finish her job before she goes home, and if she doesn’t do this then she will report her to the housekeeping Manager and Human Resource Manager.

1.What type of communication took place between Julie and Anna?