What type of document is this? What's is the document's purpose? Who is the audience? What are the organisational requirements for this document? Outline the document design, format, style and structure requirements here What do you need to consider about the document's appearance? What type of tone are you aiming for in the text? How will this document be sent, distributed or communicated to its intended audience? Document layout and flow Provide an overview of the content and layout of the document Are there different sub-sections or categories to this document? Identify them. Include main topics and structure of the communication