1. What types (if any) of positive communication did you find? (Give examples
2. What techniques did you witness orexperience? Were the majority of techniques used positive or negative?
3. How did you (or whoever you witnessed) react to the communication techniques experienced? (Be specific.)
4. Suggest improvements where techniques or language used were negative.

Visitno fewer than 2 (and no more than 4) stores or businesses in your area for the purposes of this assignment. You can be a customer yourself or just an observer. The returns desk at a retailer might be a good place to start. Noticedetails of transactions and interactions between service personnel and customers.