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What were the conditions that led to the launch of the Always Getting Better campaign and turnaround at Ryanair? Would you characterize this as a

  1. What were the conditions that led to the launch of the "Always Getting Better" campaign and turnaround at Ryanair? Would you characterize this as a radical transformation or incremental change? Why?

HBR case study : Ryanair :Can a leopard change its spots ?

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