• What were the formal principles that were posted? What organizational behaviors supported those principles?
• What actual behaviors and attitudes did you encounter? Were these different than what was officially stated?
• What behaviors were not present that if present would represent a Lean Organization?
• Based on this assessment where was the organization with respect to the five phases of change (text, pp. 56-60)?
• Which roadblock stood out and what re-frame would help overcome this hurdle? (text, pp. 60-62)