Question
What were the objectives of Blue KC in the building of a new CRM system? What was wrong with the existing systems that Blue KC
What were the objectives of Blue KC in the building of a new CRM system?
What was wrong with the existing systems that Blue KC was using to work with customers?
How do members of the Sales Executive team benefit from using the new system?
What new functionality does the solution provide for the RFP team?
How do the Group Implementation Leads use the new CRM system? Why is it an improvement over the old systems?
Applicable video: https://infamous-labyrinth.flywheelsites.com/case-studies/solution-spotlight-blue-cross-blue-shield-kansas-city-dynamics-365/
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