what would be the best two KIP's and rest answer to this question?

Case study 5 Gluten Free Gangsters (GFG) is a small company that imports, manufactures and wholesales gluten free foods, GFG products are minimally processed and contain no artificial additives, In a world with growing interest in premium quality foods, GFG invests heavily in research and is building a reputation for its quality goods. GFG has always invested heavily in Research and Development, and the R&D budget is currently $20 million per annum. It employs a senior food scientist, five junior scientists and two administration staff. The goal of the RAD department is to develop high quality new products that are then tested and found to be acceptable for human consumption by an external quality testing agency. The agency provides specific feedback on the products and has even rejected products in the past. A rejected product results in high additional costs or severe losses to GFG. 1. Identify two key KPI's for the Board to consider for each of the intemal process and the learning and growth quadrants of the balanced scorecard for the R&D department