What would some of the summary of problem areas for mantra legends in surfers paradise, goldcoast, australia be?

compared to their competitors novotel, peppers soul...

- Online reviews on Mantra legends are not as good: customers mentioning the lack of cleanliness, old infrastructure, walls getting old and looking tired, housekeeping not up to standard for a supposed to be "4 star hotel", people mentioning they are not coming back.

How can I justify and explain how these problem areas will affect Mantra Legends Hotel:

1. Low guest satisfaction scores
2. reputation management
3. Change in Technology
4. growing perception of the technology
5. The growth of local hospitality hosts and rising competition
6. low property amenities
7. hotel building getting old and tired