What would you do in a situation such as this: You are a manager. You have a hardworking employee, but his/her communications skills is poor. Your company is in constant contact with customers, and all forms of communication, e.g. letters, telephone, e-mail, etc. need to be at a professional level. How would you advise your employee?

Based on the scenario above, answer the following questions.

1. What method would you use to talk to the employee? Face-to-Face? Email? Telephone?
2. What would you say to give your employee encouragement and motivation?
3. What is the company's goal is in terms of raising the communication standard? Remember, you are a manager so you need to take into consideration company's benefit as well as your employee's.
4. List three specific examples of writing skills you have learned in Chapter 4 - 8 (various types of messages) as a guide to how the employee can improve.