What's a response to When marketing raises a company's sales it stands to reason that a call center working for the same company would also see an increase in call volume. Calls can be for anything including but not limited to complaints, questions about how to use/set up a product, questions about product shipping tracking, etc. An increase in call volume can make the employees at the call center work in a more fast-paced environment than they are typically acclimated to raising stress levels from the employees and potentially reducing customer satisfaction due to heightened wait times for calls and poorer customer service from call agents. To deal with this potential problem before it arises there should be an increase in the number of employees available to take calls to reduce the overall workload on individual employees and lower the amount of time customers are on hold waiting for a call thereby mitigating damages to customer relationships