When a customer decides to place an order, they phone or come to the store and a salesclerk enters the sale into the system to update the sales order transaction file. Most sales are made to customers who have previously made product inquiries, if not, the new customer will need to be added to the system when the order is taken. FFI sales people may lower the list price with manager approval during the sales process and customers have 30 days to return goods. A warehouse worker in Fredericksburg, Va picks the goods from one order at a time based on a daily check of the system for open orders. The warehouse worker updates the pick goods transaction file and prints 2 copies of a pick ticket which is a heavy duty sticker with a pick number and description of the order. Out of stock items will be tagged with a new pick ticket at a later date. Picked futons are reviewed by a warehouse manager who places one pick ticket on an item in each order and forwards those goods, along to shipping. The other pick ticket is filed by date in the warehouse. A shipping employee receives the tagged goods and keys the information into the system to update the shipping transaction file and print a shipping label. Each shipment goes directly to a customer's address because the store locations do not have any extra space capacity