When a product or service does not conform to customer expectations in terms of features or performance, it is viewed as being poor in A product or service will have a low if it does not function the way its designers intended, or if it has many defects as a result of sloppy manufacture. A company incurs in an effort to keep poor quality of conformance from occurring. A company incurs because poor quality of conformance has occurred. Of the four groups of costs associated with quality of conformance, are generally the most damaging to a company. Inspection, testing, and other costs incurred to keep defective products from being shipped to customers are known as are incurred in an effort to eliminate poor product design, defective manufacturing practices, and the provision of substandard service. The costs relating to defects, rejected products, and downtime caused by quality problems are known as When a product that is defective in some way is delivered to a customer, then are incurred. 10. Over time, a company's total quality costs should decrease if it redistributes its quality costs by placing its greatest emphasis on I E I 3 I I I I 11. n many companies, small groups of employees, known as meet on a regular basis to discuss ways to improve the quality of output. 2. he way to ensure that management is aware of the costs associated with quality is to summarize such costs on a III I A