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When a project team member observes a client's body language in addition to listening to her words, expressing interest in what the client is saying

When a project team member observes a client's body language in addition to listening to her words, expressing interest in what the client is saying without interrupting or rebutting, expressing empathy, and asking for clarity, he is engaging in what skill?
Question 24 options:
Delegation
Exchange Influence
Active listening
Conflict Resolution

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