When addressing postal job qualifications in eCareer, for example, O'Halloran encourages employees to use the "STAR" method, which stands for situation, task, action and result.

Using the STAR method may look like this:

• Situation:"While I was working in ..."
• Task:"I was responsible for ..."
• Action:"The improvement I made was ..."
• Result:"My team accomplished ..."

Knowledge of system development life cycles, project planning, project management, continuous improvement and technology solution development techniques.

Ability to perform project management activities such as work breakdown, resource estimating, project planning, tracking/oversight, scheduling tasks, negotiating deliverables, project administration, status reporting, and measure performance against planned objectives.

Ability to data mine, run queries and use spreadsheet software, including formatting data and using standard formulas.

Ability to provide timely guidance, feedback and mentoring to help others strengthen specific knowledge and skills and meet organizational goals.

Ability to develop and conduct acceptance testing of system changes and upgrades for compliance with technical specifications.

Knowledge of generally accepted accounting principles and practices.

Ability to design, recommend, document and implement new accounting systems, standard operating procedures (SOP) and user training material.

Ability to communicate orally and in writing at a level sufficient to convey technical financial and accounting information to technical and non-technical people, both internally and externally.

Ability to identify, develop and maintain accounting system controls sufficient to ensure compliance with accounting principles.

Ability to analyze, interrogate, audit and research accounting and financial data.