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When an American calls a toll-free number in the United States to report abroken appliance or complain about the wrong sweater ordered from a catalog,
When an American calls a toll-free number in the United States to report abroken appliance or complain about the wrong sweater ordered from a catalog, thecall is often routed through fast fiber-optic cables to a center in India...International call centres based in India will generate $8 billion in revenueby 2008, says NASSCOM, a technology industry trade group in India. Growth isaccelerating as globalization and government deregulation expandtelecommunication in India and lower its cost."The potential is unlimited," says Prakash Gurbaxani, founder and chiefexecutive of 24/7 Customer.com, a customer service center in Bangalore whoseAmerican clients include Web sites AltaVista and Shutterfly.com. Anticipatingmore business, the company's supermarket-sized call center is filled with darkscreened PCs and dwarfs its 300 employees Based on this newspaper article , what is one impact that globalization is having on India
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