When an appeals process is in place, employees have the ability to question two types of issues: judgmental and administrative. Judgmental issues center on the validity of the performance evaluation. Administrative issues involve whether the policies and procedures were followed. How much of Joels points center around judgmental issues versus administrative issues? How much of Marks points center around judgmental issues versus administrative issues? Judging from the discussions that Joel and Mark have had, do you think that a selfappraisal opportunity was given to Mark? How important is a self-appraisal? Did Joel make the mistake of interpreting Marks extroverted personality as an excuse not to explicitly ask for any concerns and complaints that he might harbor inside? Or, is it the case that Mark made the mistake of not taking a pro-active role in communicating his concerns with his supervisor Joel? Did the performance review meeting, which took place before the appeals meeting, go over any of Marks developmental plans? Were goals set at the end of the performance review meeting? Were Joel and Mark engaged in a coaching relationship? If so, to what extent was there coaching involved? What seems to be Marks top concern? How would you make a d