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When an order is received and entered into an ERP system by a Customer Service Representative (CSR), a chain of events occurs that provides visibility
When an order is received and entered into an ERP system by a Customer Service Representative (CSR), a chain of events occurs that provides visibility and accountability to those that need to perform some action (i.e., act, monitor, control) to advance the order through to delivery to the customer. What functions are involved, and how do they work with other functions to ensure a successful customer experience
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