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When analyzing 'External Pressures' to assist with the customer insight mapping process, it encompasses: Group of answer choices Business goals, e.g. growth/profit Customer/competitor/industry changes External

When analyzing 'External Pressures' to assist with the customer insight mapping process, it encompasses: Group of answer choices Business goals, e.g. growth/profit Customer/competitor/industry changes External pressures/regulations Boss's requirements All of the above

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