Question
When assessing the Exercise completed by the Learner, did they demonstrate the following: S 1. Plan and organise workflow for the Grand Opening by
When assessing the Exercise completed by the Learner, did they demonstrate the following:
S
"
1. Plan and organise workflow for the Grand Opening by completing and submitting Event Workflow and Contingencies Template:
"
- Named the Event providing day, date and location?
- Provided timelines, menu and service style for the Event?
- Identified beverages to be served and available as well as entertainment for the Event?
- Stated expected numbers and seating plan for the Event?
- Described table and room settings for the Event?
- Supplied a detailed Running sheet for the Event identifying actions, times, and staff responsible?
2. Manage contingencies by completing and submitting Event Workflow and Contingencies Template:
"
Contingency 1: Difficult customer service situations
- Described two (2) 'Difficult customer service situations' contingencies?
- Detailed steps to take in correct sequence to respond effectively to both situations?
- Identified responsibilities of team members to take action to address both situations?
Contingency 2: Financial resources
- Described a 'Financial resources' contingency to be addressed?
- Detailed steps to take in correct sequence to respond effectively to the identified financial resource contingency?
- Identified responsibilities for action for this contingency?
Contingency 3: Staffing levels and skill profiles
- Described two (2) 'Staffing levels and skill profiles' contingencies?
- Detailed steps, to take in correct sequence, to respond effectively to both situations?
- Identified responsibilities for action for both situations?
Contingency 4: Rostering requirements
- Described a 'Rostering requirements' contingency to be addressed?
- Detailed steps to take in correct sequence to respond effectively to the identified rostering requirements contingency?
- Identified responsibilities for action for this contingency?
Contingency 5: Staff performance
- Described a 'Staff performance' contingency to be addressed?
- Detailed steps to take in correct sequence to respond effectively to the identified staff performance contingency?
- Identified responsibilities for action for this contingency?
Contingency 6: Procedural requirements
- Described two (2) 'Procedural requirements' contingencies?
- Detailed steps to take in correct sequence to respond effectively to both situations?
- Identified responsibilities for action for both situations?
Additional requirements
- Provided correct answers to questions?
When assessing the Exercise completed by the Learner, did they demonstrate the following: | S " |
1. Plan and organise workflow for the Grand Opening by completing and submitting Event Workflow and Contingencies Template: | " |
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2. Manage contingencies by completing and submitting Event Workflow and Contingencies Template: | " |
Contingency 1: Difficult customer service situations |
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Contingency 2: Financial resources |
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Contingency 3: Staffing levels and skill profiles |
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Contingency 4: Rostering requirements |
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Contingency 5: Staff performance |
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Contingency 6: Procedural requirements |
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Additional requirements |
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