. When attempting to arrange an appointment over the phone you should: You may mark more than one answer

1. Prepare a script so you know exactly what to say and how to say it.

2. Arouse interest, but sell the appointment not the product or service.

3. Give the price of your product or service if asked.

4. Put a "smile" in your voice; be upbeat.

5. If the prospect is willing, sell them while on the phone.