Question
When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in
When call center managers spend much of their time monitoring customer calls and giving employees feedback about how to improve their dialogue with customers in the future, these managers are using __________ skills.
A)technical
B)conceptual
C)situational
D)ethical
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Fundamentals Of Biostatistics
Authors: Bernard Rosner
8th Edition
130526892X, 978-1305465510, 1305465512, 978-1305268920
