When conflict arises between two group members, a leader should... Question 5 options: Allow each person to make a complete case before the group. Wait until the end of the meeting and discuss the situation with only the two people involved. Show leadership by picking a side and moving ahead with the agenda. Open the meeting to questions so that everyone in the meeting can weigh in on the matter.The textbook defines _______________________ skills as a cluster of personal qualities, habits and attitudes, communication skills, and social graces that are important for success in the workplace