When Dina was interviewed for the position of customer relationship manager at a local museum, she appeared at the interview immaculately groomed and was very happy. The HR team decided she would be perfect for the job of greeting guests and customers!

Soon after she started her position, the customer complaints came in$.$ The museum was told she was rude and snapped at guests and their children, and one patron said when they asked for directions to the washroom, she rolled her eyes and looked back at her phone and pointed in the general direction of the washrooms without saying a word. It is likely the perceptual error called$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_$incorrectly influenced the hiring team.

Question $2$Select one:

a$.$

Halo effect

b$.$

Machavelianism

c$.$

Selective perception

d$.$

Contrast effects