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When discussing bad news, Multiple choice question. the delivery of the message can be more important than the content. the recipient's nonverbal behavior should be
When discussing bad news, Multiple choice question. the delivery of the message can be more important than the content. the recipient's nonverbal behavior should be ignored. any emotion shown during the delivery will have little influence on the future. it is wise to avoid giving any nonverbal clues that show your concern
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Introduction To The Hospitality Industry
Authors: Clayton W Barrows, Tom Powers
8th Edition
0470399163, 9780470399163
