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When discussing bad news, Multiple choice question. the recipient's nonverbal behavior should be ignored. the delivery of the message can be more important than the
When discussing bad news, Multiple choice question. the recipient's nonverbal behavior should be ignored. the delivery of the message can be more important than the content. it is wise to avoid giving any nonverbal clues that show your concern. any emotion shown during the delivery will have little influence on the future
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Management Of Food And Beverage Operations
Authors: Jack D. Ninemeier
6th Edition
0866124772, 9780866124775
