When flying, airlines provide several methods of check-in. Check-in options are provided online, at the ticket counter (with a human), or kiosks. Use the Internet to locate airport kiosk page of one (1) major airline (such as Uniteds Airport Kiosk page). Describe the key factors that constitute a user friendly check-in experience. Examine the major design flaws and features of the airline you researched. Recommend one (1) feature you would like to add or eliminate.

Mobile devices use touch screens to interact with the individual. Select a mobile device and identify three (3) important usability features that are important to you when purchasing this type of mobile device. Provide a rationale for your response