1. When is personal selling beneficial to customers?
2. How might a salesperson inadvertently cause a customer to experience buyer's remorse?
3. Why is it important for a salesperson to follow up with a customer after closing the deal?
4. What personal qualities do you think make a salesperson more effective?
5. What do you think is the most important step in the sales process?
6. What do you think is the most common cause of buyer's remorse? Explain.
7. How might a salesperson's demeanor and tone of voice affect the sales process when responding to objections?