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When Lorenzo tells the two servers, Do a better job, they are unclear about what specific things they can do to improve. In the control
When Lorenzo tells the two servers, "Do a better job," they are unclear about what specific things they can do to improve. In the control process, this is a failure to Multiple Choice compare results against plans and standards. monitor and record actual performance results. All of the answers are correct. None of the answers are correct. establish clear performance standards
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