When making decisions to overcome problems or adapt service delivery methods, how do you and your work team ensure that decisions satisfy both organisational and customer requirements?

Discuss the following points below:-

• Leadership, supervision and coaching help colleagues to overcome difficulty in meeting customer service standards
• Service delivery decisions require that:
• Organisation standards are known
• Customer requirements are understoodParameters for decisions are clarifiedDecisions are based on reliable data.
• Decisions are taken in consultation with appropriate stakeholders.
• Potential impact is clearly understood.

Consultation with customers and business stakeholders is undertaken as necessary?