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When Mila arrived at the newly opened hair styling salon and saw that the floor had not been swept of hair and there were dirty
When Mila arrived at the newly opened hair styling salon and saw that the floor had not been swept of hair and there were dirty towels on one of the chairs, she chose to go elsewhere. A dirty store was not in Milas Blank, which is the difference between what she really wants and what she will accept before looking for another salon.
Multiple Choice
zone of tolerance
delivery gap
zone of intolerance
service gap
patience zone
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