When news broke about guests sharing they were experiencing severe ear and skin infections after visiting Therma Spa village Whitby on Social Media, the spa

When news broke about guests sharing they were experiencing severe ear and skin infections after visiting Thermëa Spa village Whitby on Social Media, the spa posted a response on Facebook 6 days after the event. Review the response from the spa and reflect on what was missing from their response and consider with digital technology and social media listening tools was 6 days a reasonable timeframe to respond? Provide your input through the discussion board and at minimum one comment. I will provide additional items to consider within the comments.