When planning your message, whether good news or bad news, the message should state its point clearly. There receiver should clearly understand the news unambiguously. Use of negative wording can many times be avoided. 

 

Revise the following two sentences to be positive rather than negative.

1. To avoid the loss of your credit rating, please remit payment within 10 days.
2. Because we are temporarily out of Baby Cry dolls, we won't be able to ship your order for 10 days

Discuss how positive wording affects your communication in business and in your personal life.