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When refusing claims, you should _ _ _ _ _ _ _ _ . ( 1 Point ) use the direct approach in most such
When refusing claims, you should Point use the direct approach in most such instances maintain a personal and intimate tone to build rapport apologize sincerely for the negative answer emphasize your continued desire for a positive relationship with the customer
When refusing claims, you should
Point
use the direct approach in most such instances
maintain a personal and intimate tone to build rapport
apologize sincerely for the negative answer
emphasize your continued desire for a positive relationship with the customer
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