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When something has gone wrong, which of the following do customers generally want to happen? Group of answer choices Tell someone what has happened and
When something has gone wrong, which of the following do customers generally want to happen? Group of answer choices Tell someone what has happened and express their feelings, then receive a solution to the problem. Express their frustrations among their friends and take their business elsewhere. Tell someone what happened and demand compensation for the mistake
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Hospitality Employee Management And Supervision Concepts And Practical Applications
Authors: Kerry L Sommerville
1st Edition
0471745227, 9780471745228
