When the leaders of an organization place customer service as one of their top priorities, they have the prerogative to expect everyone to do the same. Let your actions and behaviors inspire others. As Ralph Nader said: "The function of leadership is to produce more leaders, not more followers."

Requirements:

1. Research and select an organization or company that has followed the above philosophy.

2. Provide a brief overview of their leadership style?

3. What specifically have they implemented to ensure customer service is their top priority?

4. Select a company that has not followed the above philosophy. What are the results?