When there is a strong relationship beTrue or false: Once service recovery efforts are in motion, customers refrain from switching, irrespective of the seriousness of the service failure. True false question. True Falsetween a firm and its customers, the customers _____. Multiple choice question. demand more compensation during the firm's service recovery efforts have a strong propensity to default following service failures seek the help of third parties during service failures respond positively to the firm's service recovery efforts