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When there is a strong relationship between a firm and its customers, the customers _____. Multiple choice question. demand more compensation during the firm's service
When there is a strong relationship between a firm and its customers, the customers _____. Multiple choice question. demand more compensation during the firm's service recovery efforts have a strong propensity to default following service failures seek the help of third parties during service failures respond positively to the firm's service recovery efforts
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An Introduction To Revenue Management For The Hospitality Industry Principles And Practices For The Real World
Authors: Kimberly Tranter
1st Edition
0131885898, 9780131885899
