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When Tony Hsieh, CEO of Zappos, says that Zappos views every call in the call center as a branding opportunity, which of these means of

When Tony Hsieh, CEO of Zappos, says that Zappos views every call in the call center as a branding opportunity, which of these means of empowerment is he most likely utilizing? allowing employees to take control of their own tasks allowing employees to decide what information they need allowing employees to take new paths making employees accountable for results

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