When we say customer relationships are trust dependent, we say effective salespeople must: 1) Earn trust 2) Meet customer needs 3) Create, communicate and deliver value 4) All of the above Which of the following is not considered part of the Marketing Promotion Mix? 1) Public Relations 2) Personal Selling 3) Pricing 4) Advertising All of the following are considered steps in the business buying process except: 1) Recognition of the problem or need 2) Determination of the characteristics of the item and the quality needed 3) Earn customer commitment 4) Selection of an order routine A good reason to choose a career in sales might be: 1) Sales offers a lot of variety O2) in Sales you have more direct control over your compensation 3) in Sales you get immediate feedback on your performance 4) All of the above. Which of the following is not considered one of the three objectives of Sales in an organization? 1) Create a strategy for the Marketing Mix 2) Grow new business 3) Retain current business 4) Sell deeper into current business