When you ask a patient if she would like a flu shot today, she explains that she never gets flu shots anymole MOST some concerns What would you be most and least likely to do? PICK ONE OF EACH Let the patient know you understand her perspective and that it is certainly up to her + Tell the patient that getting a flu shot provides many benefits and may prevent unnecessary illness. Let her know it only takes a few minutes. Reassure and educate her about the benefits of getting a flu shot Ask questions to better understand her concerns and relay these to the Pharmacist Exit Let her know that you understand how she feels and you would be glad to set up a consultation with the Pharmacist if she changes her mind 719 Replay LEAST