• When you come to work in the following week after the weekend shift has finished, you notice there were more verbal complaints from three more customers concerning hair being found in their food.
• You remember that you received an email on Friday with a similar issue.
• As part of continuous improvement in the restaurant, draft an email to the HR Department and include the Food and Beverage Manager and Head Chef to highlight the reoccurring problem.
• Make suggestions on how this problem may be eliminated. Include in this email a request for compensation to the customer.