where did this information come from? To facilitate openness within both the admitting staff and the quality improvement team, it's crucial to establish a safe and supportive environment where individuals feel comfortable sharing their concerns. This can be achieved by assuring participants that their feedback is valued and that there will be no negative repercussions for speaking up. Employing facilitation techniques such as active listening, setting ground rules for respectful communication, and utilizing small group discussions can help break the ice and encourage participation. Additionally, leading by example by sharing personal experiences or concerns can demonstrate vulnerability and encourage others to do the same. Providing anonymity options for feedback submission can also address concerns about reprisal or judgment, while offering one-on-one follow-up meetings as an alternative to group discussions can accommodate individuals who may be more comfortable sharing their concerns privately