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which answer is correct? A service has been in use for a number of years, and is not being developed or updated. Customers are not
which answer is correct? A service has been in use for a number of years, and is not being developed or updated. Customers are not happy because they think that the applications that support the service are missing important functionality. Which practice is MOST LIKELY to identify this issue and initiate improvement actions? A: Knowledge management B: Service validation and testing C: Service level management D: Service desk
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